When accessing my own file, I got an error message and my screen froze. What happened? What should I do?

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More timely access to test results
Receive important health information from your health care provider as it becomes available (e.g. lab, x-ray and other diagnostic reports, medication updates, health care plan, etc.)
Send important health information to your health care provider (e.g. home blood pressure or blood sugar readings, side effects of medication, use of vitamins, supplements or other complimentary therapies, etc.)
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